Why is our EPR so frustrating to use?

Gif of Homer Simpson. Computer screen says “to start press any key”. Homer is saying, where is the “any” key.
Source: https://gifer.com/en/22G

But aren’t all EPRs terrible?

Image from strategy document that says: “We need to get better at thinking about thing from the user’s point of view, whether that is our staff, our patients or their families/carers. This means User Research methods and skills to understand what people are trying to do and how they are trying to do it, and then designing our systems and solutions in a way that puts them first.”

But what does putting user needs first when it comes to EPRs?

  • Yes: We’re in the middle of moving to an aligned Group EPR across our two hospitals and currently we have a disconnected set of systems that clinicians have to battle with every day, so I think that frustration will come out in the results.
  • No: I’m really keen to see how our approach compares to the same EPR users elsewhere in the country, as the research from the US shows, that the same supplier can have very different satisfaction levels, so I’m keen to hear from the clinical users on what they think so we can do something about it.

Please take action!

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Husband. Dad to 3 smashing lads. Cub Leader. MAMIL. Group CDIO for Northampton and Kettering Hospitals. Ex NHS Digital. Views own. Always learning.

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Andy Callow

Andy Callow

Husband. Dad to 3 smashing lads. Cub Leader. MAMIL. Group CDIO for Northampton and Kettering Hospitals. Ex NHS Digital. Views own. Always learning.

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